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For users using the following mentioned applications (eReg, ACP, ILTC Portal, IRMS, Medifund, MFEC, AcuteNet NextGen, eSMF),
please call 1800-483-4582 (1800-ITD-ILTC) or write to iltc_itdhelp@aic.sg for assistance.
Our Operating Support Hours has now been also extended from Monday to Friday, 7am to 7pm.
When requesting for assistance, please ensure that any Personal Information shared is limited to only what is required.
Dear NHG Users, if your email has been changed to the new nhghealth email address, you are reminded to amend your eReg email address as needed to ensure you continue to receive system notifications. If you have trouble updating your eReg email address, please call the 1800-ITD-ILTC or write to iltc_itdhelp email for assistance.
Dear IRMS Users, please note that
1. ICS/ICS+, CH, AAC, Hospice (Hospice Day Care, Hospice Home Care, Inpatient Hospice Palliative Care Service) Psychiatric Services (Psychiatric Sheltered Home, Day Rehab (Community Psychiatric) and Rehabilitation Home) are scheduled to go-live in BRIGHT (https://bright.gov.sg) on 18th Aug 2025.
2. For ICS/ICS+, Hospice and Psychiatric services, basic referral data will be migrated to BRIGHT. These can continue to be amended in BRIGHT post-migration.
3. CH and Befriending services will not be migrated to BRIGHT. We strongly encourage CH and Befriending users to process and close any existing referrals in IRMS before 15th Aug 2025 (Fri), 7pm.
4. Draft referrals will not be migrated to BRIGHT.
5. Referral information in IRMS will remain available for viewing till end of Oct 2025, before IRMS is decommissioned.
6. IRMS will not be available from 15th Aug 2025 (Fri) 7pm till 18th Aug 2025 (Mon) 7am.
Dear Users, please be informed that eSMF will be performing scheduled deployment from 22 Aug 2025 10pm to 23 Aug 2025 1am.
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