Entering the Service Application Details for Palliative Services (AIC-Home/Hospice)

  

 

Introduction

The service application page allows the referral source to select the services required for the patient. This page describes the information required for the palliative services (AIC-HOME/Hospice) referral application.

 

Entering the Service Application Details

Proceed as follows:

1   On the Svc App tab, enter the details as described in the following table:
Hint  

Note

 

Click View Case Info to obtain an overview of the patient's current and previous referrals created. Also, the telephone and FAX numbers are provided for the healthcare professionals to make any enquiry pertaining to the referral services.

Field Name

Description

*Referral Application Type

Service type selected at the time of referral creation is auto-populated in this field.

For community hospital service application, it is displayed as follows:

Palliative (AIC-HOME/HOSPICE)

*Service selection

The service displayed can be one of the following:

  • AIC-HOME
    AIC-HOME option is enabled only for certain hospitals. During referral creation, when you select the referral type (Consent For Create Referral > Referral Type Selection), you can see the AIC-HOME details in the bottom-left of the page.
  • Hospice
    You can select one of the following:
     > Hospice Day Care
     > Hospice Home Care
     > Hospice In-patient
2 AIC-HOME:

Enter the following AIC-HOME details as described in the following table:   

Service Name

Fields Description

*Assigned Service Provider

Select the assigned service provider hospital from the list.

AIC-Home Service:

*Reason for AIC-HOME service

 

Select the reasons (check boxes) listed for AIC-HOME services:

  • 1- Prognostication
  • 2 - Patient/family preferred place of care is home
    3 - Patient/family is agreeable to palliative goal of care
  • 4 - Patient and/or family is aware of objectives of the HOME Programme and agreeable to the referral.
    All the criteria must be satisfied.
You must provide the *Name, *Relationship and *Contact number of the family members who understand the need of the service and have given their consent (2,3,4).
3   Hospice Referral Service

Enter the details as described in the following table:   

Service Name

Fields Description

*Assigned Service Provider

Select the assigned service provider hospital from the list.

*Reason(s) for Hospice Referral

You can select from the following:

  • Pain and Symptom
  • Psychosocial Support
  • Shared Care
  • Terminal Care
  • Drug Titration
  • Others

Additional information for hospice referral

a) You can enter the following details:

  • *Referring Consultant/Register/GP

  • Hospital/Dept/Clinic

  • Other consultants involved:

b) Select Yes or No for the following:

  • *Is Hospital Palliative Care team involved?
  • *Is Patient currently under a hospice service
  • *Has Patient/family member been informed of referral

c) Select the following (check boxes), if applicable:

  • *The following have been informed of diagnosis:        
    > Family
    > Neither
    > Patient
  • *The following have been informed of prognosis:

         > Family
         > Neither
         > Patient

  • Does Service Include COPD ICP
4 After entering the AIC-Home or Hospice related information, enter the following details:

Service Name

Fields Description

Current Location of Patient:
*Location of Patient

You can select the current location of the patient as follows:

  • Home -- You must select one of the following for home address:
      > NA -- not applicable
      > NRIC Address -- The patient's NRIC address is populated.
      > Non NRIC address -- The patient's non-NRIC address needs to be entered.
  • Hospital -- You must provide the following details:
      > Expected Discharge Date
      > Hospital Type
  • Institution -- You must select the institution from the list provided.
Discharge Planning:
Is patient known to other community services

You can specify if the patient is known to other community services as follows:

  • NA -- Not Applicable.
    You are not required to fill any details.
  • Yes -- You are required to mention the community services in the text box provided.
  • No -- The patient is not known to any community services.

Known to MSW / CM/ ACTION TEAM

Is patient known to :

a) You can select if the patient is known to the following:

  • MSW
  • Case Manager
  • Action Team
  • Others

b) You can further provide the *Name, *Telephone, *Designation, *Email and so on.

c) To add the details, click Add.

Rehab
Referral

Has patient been referred for therapy

You can choose from the following therapies:

  • Physiotherapy
  • Occupational Therapy
  • Speech Therapy
You can provide the attending therapist's details in the Attending Therapist Details text box.
Hint  

Note

 

Selecting these therapies, enables the PT, OT and ST tabs for entering further information.

Patient's TCU

Patient requires follow up at OPD/Specialist Clinic?

You can select Yes or No:

Patient requires follow up at OPD/Specialist Clinic.

Financial Information

You can select one of the following:

  • Not applicable --- You are not required to enter further information.
  • The applicant is on Public Assistance (PA Ref no.) -- Patient is on public assistance and you can provide the PA Ref no. and CDC.
  • The applicant is on Medical Fee Exemption Card (MFEC No.) -- Patient is exempted from medical fees payment. You can provide the MFEC No.

Brief Social History

Under social history, you can enter the patient's biography, family history / social support and issues.

Also, you can enter current care management, primary caregiver and experience of care giving.

Additional Information

Any additional information required to be mentioned in the service application can be entered in the Other Remarks textarea.

5  After completing the service application page, in the Completed By section, by default, the information of the user logged (for service application, it is Main Hospital Coordinator, Case Worker or MSW) into IRMS is populated. You can update the name, designation, telephone, email and date, if required.
Hint  

Note

   The information (name, telephone number and so on) is based on the details available in the logged-in user’s profile.
6 In the Coverage for Main Hospital Coordinator/Case Worker/MSW section, enter the details (name, designation, contact) of the coverage personnel.
Hint  

Note

  The Coverage for Main Hospital Coordinator/Case Worker/MSW section is optional.
These details are entered if the main officer is on leave.
7  When the service application is ready, you can do one of the following:
  • Save – to save the service application as draft.
    You may want to use the save option, if the page is partially completed or you do not want to submit it immediately.
  • Ready – to save and mark the draft as ready to submit (indicated by flag in orange).

 

Hint  

Note

 

The mandatory fields that are not entered properly are indicated with asterisks (**). A message is displayed on the top of the page to enter the required fields.

You cannot submit the page without completing the mandatory fields. Once the page is submitted (indicated by flag in green), you cannot modify the details.